Transparent agreements you can actually understand

We handle the ongoing service maintenance of the charging stations as well as daily user support. All users can request service or contact customer service every day, 365 days a year.

We insure the equipment at your charging station against fire, vandalism, theft and water damage. Quite simple and wonderfully secure.

The contract length for TotalCare Go agreements can vary. Typically, we make a 10-year agreement, as our charging stations are built to last at least that long. This way, the equipment is depreciated over the longest possible time, keeping the charging price as low as possible for the benefit of users.

If a charging station fails, we will promptly replace it with a similar or better model at no cost to you. You are thus ensured a functional and modern charging station for all the years you have TotalCare Go.

Regardless of the contract length, you can always terminate the agreement with just one year's notice. You simply buy out the charging stations at their depreciated value at the time (calculated from 100% at the start to 0% at the agreed contract end).

If, contrary to expectations, you do not experience a functional charging station, you can terminate the agreement with immediate effect. We thrive best when both parties in the agreement are happy.